Following a safety inspection of the track between Guildford and Ash, all lines have now reopened. Whilst service recovers, trains running between these stations may be cancelled, delayed or revised.
Disruption is expected until 20:30.
Great Western Railway customer advice:
You may use your ticket at no extra cost on the following services:
- Elizabeth line between Farringdon and London Paddington / Reading
- London Underground between London Waterloo and London Paddington
- South Western Railway between Guildford and London Waterloo, and also between Guildford and Basingstoke via Woking
- Southern via any reasonable route
- Thameslink between Gatwick Airport / Redhill and Farringdon
Road transport has been requested to assist customers travelling to intermediate stations where no suitable alternative exists.
Meanwhile customers boarding at unstaffed stations should use the help point located on station platforms for further information.
South Western Railway customer advice:
How do I get to my destination?
South Western Railway rail replacement buses operating between Guildford and Farnham. Please note that replacement buses are not operating to a fixed timetable, and journey times may be longer than usual. You are advised to allow extra time for your journey and check for the latest travel updates before travelling.
If you need any help with your journey, please speak to a member of staff or use a station help point.
If you would prefer to use local buses to continue your journey please check Traveline. South Western Railway tickets are not valid on local buses unless stated above.
Ticket flexibility:
If your train is cancelled, you will be able to travel on an alternative service operated by any other participating train company, either two hours before or two hours after the original departure time of the cancelled service, in order to reach your destination.
If you decide not to travel or cannot complete your journey due to cancellations, you are entitled to a full refund from your original point of sale.
For further information and guidance please contact your train company or speak to a member of railway staff.
Check before you travel:
You can check your journey using the National Rail real-time Journey Planner.
For helpful advice if you need to travel on a rail replacement service, including accessibility and bicycle information, please use our Rail Replacement Services page.
You can find the pick-up and drop-off location of rail replacement services by checking station signage or by searching for your station on our Find a Station page.
Please be advised that replacement vehicles may be busier than usual, and you should allow extra time for your journey.
Compensation:
You may be entitled to compensation if you experience a delay in completing your journey today. Please keep your train ticket and make a note of your journey, as both will be required to support any claim.